A question we often hear at the Foundation is: what exactly is patient engagement?
In 2012, Leonard Kish, a health IT strategy consultant, described patient engagement as “the Blockbuster Drug of the Century.”1 Indeed, there is mounting evidence that activated and engaged patients have better health outcomes and care experiences, as well as significantly lower costs.
But it’s much more complex than a simple definition. By way of recent work in this important area, we’ve come to understand that patient portals can be a key tool to encouraging patient engagement.
At health clinics, the use of patient portals represents an increasingly significant innovation in support of patient engagement, patient‐centered care and effective use of health care services. They are