Conduct Regular Surveys to Understand Patient Perspectives
Patient surveys are an excellent way to gauge the perceptions of patients, understand the features they prioritize and learn about barriers to participation. During a launch or re-launch, consider doing short quarterly online surveys to gauge how marketing efforts and new functions are working. Tabulate immediately and share survey results with the portal team and participating patients.
- Patient Satisfaction Survey - An example of a survey used by a clinic to understand their patients' experience using the clinic’s patient portal.