Develop Specific Portal Deployment Requirements for Behavioral Health Clinics/Providers

Behavioral health clinics and providers use patient portal features differently than their primary care counterparts, and a portal implementation must be tailored to their unique requirements. For example, the rules and workflows surrounding use of clinical messaging will be different in a behavioral health environment.

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Take the Unique Challenges of the SBHC Environment into Account when Planning Portal Deployment

School-based health centers (SBHCs) face challenges which may including working within school district IT environments, operating clinics in schools with different grade levels and working with little or no health IT staffing. Strategies like phased deployment may be especially helpful for an SBHC deployment.

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Complexity can be a Part of Portal Planning in Integrated Care Clinics

In addition to the different ways that primary care, behavioral health and dental clinics/providers use the portal, integrated care clinics may face further complications as many do not use one core portal/EHR system for all the services they offer. Planning becomes even more critical to avoid or mitigate impacts on patients when possible.

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